As our valued customer, you may choose two ways to return eligible unembroidered items within 15 days of purchase. For eligible to return merchandise, a product must be unused, unwashed, non-embroidered, and new as it was received with its original tags and packing. We reserve the right to refuse worn or damaged merchandise.
Please note that we do not accept returns for custom-made products or products that are specified as non-returnable in its description. Products on special offers, discounted items, clearance and sale items are considered as final sale. Any embroidered item is also considered as final sale and will not be returned for a refund or Exchange.
Step 1: If you are not satisfied with the item you have received or the item is defective or would like to make a size change then you can simply go to our online portal, enter your email id and order number, and create a Return Request or Exchange request with the given options.
Step 2: Select if you prefer to ship the return or exchange items or will return them to our store in Ajman, UAE.
If your request is eligible for return or Exchange, then we will approve the same within 2 business days.
You can also exchange the item with another item from our online portal, if there is any price difference, it will need to be paid at checkout and purchase of new item completed to initiate the exchange.
You can opt to return items with your shipping or you can request a return shipping label at an additional shipping cost as stated below.
If you opt to choose our shipping label for the return shipment:
Lastly, if you wish to arrange your own courier for a return shipment, please note that you will still need to create a return request on the website prior to sending the items back to us. We recommend you keep a copy of your tracking number and information to track your return shipment. We will not be able to give credit or ship replacement for items we do not physically receive and approve.
Once we receive the eligible return items, we will process the return request for Exchange as requested by you within 3 working days and arrange to ship the replacement back to you subject to the requested item(s) availability and completion of balance payments if any. We will also notify (email) once the shipment has been dispatached from our warehouse with its tracking number for your ease and self-tracking.
A: Refund to the original payment mode and method:
B: Request for store credit for Return Item:
C: Request to Refund to any new bank account or exchange house other than original payment mode as per “A”:
Any Refund request instruction to transfer refund value to your new choice bank account or exchange house (other than the original mode of payment used while placing/booking the order) will be subject to deduction of bank charges levied by our bankers (approximately AED 98/-) and will be applicable and borne by you before processing refund to your designated bank account which you have to authorize SCRUBZ by email to deduct AED 98/- as extra bank charges from your total refund value and to transfer net refund value after deduction of bank charges to your designated banking instruction or mode.